Transitional Support Facilitator (Social Worker)

Temporary, full time (20 months contract)

The Transitional Support Facilitator (Social Worker) is responsible for providing short term (30-90 days) support to people with a developmental disability or dual diagnosis and their families in crisis through Peel Crisis Capacity Network (PCCN) and Community Living Mississauga. Working under the guidance of a Coordinator, this position is responsible for ensuring high quality support is being provided while ensuring compliance with all applicable regional and provincial laws.

Major Duties and Responsibilities:

  • Respond to calls, determine eligibility for the Peel Crisis Capacity Network.
  • Provide crisis counselling support to people/families supported and/or contacting the crisis line.
  • Facilitate referrals and provide consultations to other organizations for people deemed ineligible for the Network.
  • Conduct bio-psychosocial assessment with all clients referred to the Network who meet primary eligibility requirements in a timely manner- over the phone, via virtual means or in person as applicable.
  • Develop, coordinate, and supervise the crisis service response provided by the Network for clients.
  • Develop, negotiate, and process service contracts amongst clients, family members and service providers in relation to Network supports.
  • Provide consultation and clinical support to clients, families, service providers/Network partners as required to facilitate crisis resolution.
  • Develop and present clinical suggestions to clients, families, and service providers regarding on-going support needs.
  • Organize and lead case conferences for clients, families and agencies regarding clients accepted into the Network.
  • Provide access to and approval of the use of PCCN flexible funds for services to be provided to clients.
  • Participate in appropriate Lead Agency, Network Partner and Advisory Committee meetings in relation to PCCN service delivery.
  • Expand, enhance and problem-solve both the PCCN Memorandums of Understanding (MOU) and, where appropriate, other service agreements based upon the needs identified by the Network Partners and the community in consultation with the Coordinator.
  • Maintain competing demands in supporting a case load- client crises, service provider requests, data entry and recording schedules.
  • Facilitate parent/caregiver support groups alongside a Network Partner Agency.
  • Complete and maintain professional documentation including assessments, case notes, attending meetings, discharge summaries and statistical information.
  • Demonstrates effective use of technology.
  • Performs other duties as assigned.

Requirements and Qualifications:

  • Bachelor of Social Work or Master of Social Work.
  • Registered/ or waiting acceptance (documentation required) with the Ontario College of Social Workers and Social Service Workers.
  • Counseling experience through employment or an educational placement in developmental disability services or children’s mental health services or adult mental health services.
  • Comfort providing support to families and clients through various service models (phone, videoconferencing, in-person meetings)
  • Strong assessment skills and the ability to frame interventions within a family systems perspective.
  • Comprehensive knowledge of developmental services and community mental health networks.
  • Excellent organizational and interpersonal skills with proven ability to work effectively at a client, program and systems level.
  • Ability to facilitate effective meetings through various formats.
  • Ability to maintain competing demands such as client crisis, service provider requests, data entry and recording schedules.
  • Excellent analytical, interpersonal and communication skills (oral and written).
  • Highly proficient with PC computer environment; MS Office (Word, Excel, Outlook, etc.).
  • Working hours are 9:00am-5:00pm, however some evening work may be required.
  • Vulnerable Persons Criminal Reference check required.
  • Current valid First Aid/CPR certificate required.
  • Must have a Valid Ontario Driver’s License (Class G or G2) and access to a reliable vehicle and Insurance.
  • Fluent in French (or additional second languages) an asset.

While we thank everyone for their interest in Community Living Mississauga, only those selected for an interview will be contacted.

Community Living Mississauga recognizes that people who have a disability use methods other than standard print to access information. Community Living Mississauga will provide this job posting, or other employment related documentation, as needed or requested, in a format that takes into account the person’s disability, such as plain language, large print, Braille, etc.

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